PRIVACY POLICY
Cultivating Community is committed to providing quality services and protecting your privacy. This policy outlines our ongoing obligations regarding how we manage your personal information.
We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern how we collect, use, disclose, store and manage personal information.
A copy of the Australian Privacy Principles can be found at:
https://www.oaic.gov.au/
What is Personal Information?
Personal information is any information or opinion that identifies an individual. This may include:
- Names
- Addresses
- Email addresses
- Phone numbers
We collect this information through various channels, including interviews, correspondence, phone calls, email, our website, online forms and from third parties such as government departments or referral organisations.
Why We Collect Personal Information
We collect personal information primarily to:
- Provide services to you
- Communicate with clients and participants
- Deliver relevant information and updates
We may also use your information for related secondary purposes where you would reasonably expect such use. You may unsubscribe from communications at any time by contacting us in writing.
Sensitive Information
Sensitive information includes details such as:
- Racial or ethnic origin
- Political or religious beliefs
- Health information
- Membership of professional or trade organisations
We will only use sensitive information:
- For the primary purpose it was collected
- For a directly related secondary purpose
- With your consent
- Where required or authorised by law
Third Parties
Where possible, we collect personal information directly from you. In some cases, we may receive information from third parties. When this occurs, we take reasonable steps to ensure you are aware of the information provided.
Disclosure of Personal Information
Your personal information may be disclosed:
- To third parties with your consent
- Where required or authorised by law
- Where there is a reasonable belief that welfare intervention is required
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
When personal information is no longer required, we will securely destroy or de-identify it. Most records are retained for a minimum of 7 years.
Access to Your Personal Information
You may request access to the personal information we hold about you and request corrections if necessary.
- Requests must be made in writing
- No fee is charged for access requests
- An administrative fee may apply for copies
We may require identification before releasing information.
Maintaining Accurate Information
We aim to ensure your personal information is accurate and up to date. If your details change or are incorrect, please contact us so we can update our records.
Policy Updates
This policy may be updated from time to time. The latest version will always be available on our website.
Privacy Enquiries and Complaints
If you have any questions or concerns about this policy, please contact us:
Cultivating Community
PO Box 1106
Richmond VIC 3121